Refund Policy
Clear guidelines for refunds and payment processing at aeronythilo
Policy Overview
At aeronythilo, we understand that business circumstances can change. Our refund policy is designed to be fair and transparent while protecting both our clients and our business operations. We've structured our refund process to handle various scenarios that may arise during our business relationship.
This policy applies to all services and consultations provided by aeronythilo, effective from January 1, 2025. We believe in clear communication about what you can expect if you need to request a refund for any reason.
Eligibility Criteria
Refunds may be considered under specific circumstances:
- Service cancellation within 48 hours of initial consultation
- Documented technical issues preventing service delivery
- Mutual agreement to discontinue services
- Non-delivery of agreed services within specified timeframes
Refund Timeframes
Different services have varying refund windows:
- Initial consultations: Full refund within 48 hours
- Monthly services: Prorated refunds after 14-day review
- Project work: Case-by-case evaluation required
- Annual packages: Refund available within first 30 days
Non-Refundable Items
Certain services and situations are not eligible for refunds:
- Completed project deliverables
- Third-party software or tool purchases
- Services used for more than 30 days
- Custom reports or analysis already delivered
Processing Methods
Approved refunds are processed through various methods:
- Credit card refunds: 5-10 business days
- Bank transfer refunds: 3-7 business days
- Digital wallet refunds: 1-3 business days
- Check payments: 14-21 business days
Refund Request Process
Submit Request
Contact our team via email at info@aeronythilo.com or call +61407658901 to initiate your refund request. Include your invoice number, reason for refund, and any supporting documentation.
Review Period
Our team will review your request within 2-3 business days. We may contact you for additional information or clarification about your specific situation.
Decision Notification
You'll receive an email notification about the outcome of your refund request, including the approved amount and expected processing timeframe.
Processing & Completion
Once approved, refunds are processed back to your original payment method. You'll receive confirmation when the refund has been initiated.
Important Information
Before requesting a refund, please consider these important points about our policy and process:
Partial Services: If you've received partial services or deliverables, refunds will be calculated based on the remaining unused portion of your agreement. We believe in fair compensation for work already completed.
Refund requests must include specific reasons and documentation when applicable. Our team reviews each request individually to ensure fair treatment for all parties involved. We aim to resolve all refund requests within 5-7 business days of submission.
For complex projects or ongoing services, we encourage discussing concerns with our team before requesting a refund. Often, we can address issues and continue working together effectively.
Questions About Our Refund Policy?
Our team is here to help clarify any questions about refunds or our policy details.
Email: info@aeronythilo.com
Phone: +61407658901
Address: 257 Clarence St, Sydney NSW 2000, Australia